Contact support
One address covers everything — bug reports, account help, privacy questions and data deletion requests: support@tryfaro.app. Please include the email address connected to your Faro account, your device model, iOS version, app version and a short description of the issue.
Data deletion requests
To request account or data deletion, email the support address with the subject line "Faro data deletion request". There is no form and no ticket queue — it is handled by hand, by the person who makes Faro.
Some records may need to be retained temporarily for security, backup, App Store, legal or operational reasons, as described in the Privacy Policy.
App Store and billing
Faro is free, with no purchases and no subscriptions. If that ever changes, Apple would handle billing and refunds through the App Store.
Recommendation questions
Faro's recommendations are based on the films you rate, plus the filters you set for tonight. If a recommendation feels wrong, rate it — that is the fastest way to change what you are shown.
Third-party services
Faro uses TMDB for film information, OMDb for the IMDb, Rotten Tomatoes and Metacritic scores shown on a film's page, Apple for App Store and TestFlight distribution and Supabase for accounts, sync and storage. There is no third-party advertising or tracking.